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Warranty and Return policy for dealer

Armytrix Corp. sells product on term of EXW Taiwan, please refer to clauses related to EXW term. Armytrix sells the product to dealer, therefore

the relevant rights and obligations mentioned here are between Armytrix and dealers, as for the rights and obligations between the dealer and

reseller, or between the dealer and end user shall be set by the dealer.

The dealer must have the facilities and capabilities to repair the exhaust pipe, the maintenance which is referred in the warranty policy shall be

completed by the dealer. For the products which need to be repaired, it is the dealer’s right and decision whether it needs to be delivered back

to the dealer or reseller who is assigned by the dealer for the repair.

It is divided into two parts of description as following:

The first part - The warranty and refund issues which may be encountered during the first installation of a new product.

The second part - Warranty issues after been used.

The warranty and refund issues which may be encountered during the

first installation of a new product:

If any problem is found during the first installation of a new product, photos or videos must be recorded and notify Armytrix, and wait for

Armytrix to provide clear instructions before proceeding, otherwise the warranty will be voided if the product is used before it is authorized for

modification or the issue is not solved.

There are four options of processing the issue as our priority order for the processing option is A  B  C  D

A: Local Modification

When it is modified locally as instructed by Armytrix, the dealer shall be responsible for the contact and arrangement associated with the local

modification. After the modification, the receipt of wages and photos regarding the modification have to be submitted to Armytrix as an

evidence to apply for the compensation.

Armytrix shall be responsible for the modification cost which is only limited to cutting / welding work, Armytrix does not pay any cost incurred

between the dealer and re-seller or end user, nor does it incur any cost of disassembly or extension.

B. Provide Relevant Parts to Solve the Issue

When some situations require Armytrix to provide relevant parts for the modification, Armytrix will bear the shipping cost of the parts from

Taiwan to the designated location as well as the cost of local modification.

Armytrix shall be responsible for the modification cost which is only limited to cutting / welding work, Armytrix does not pay any costs incurred

between the dealer and re-seller or end user, nor does it incur any cost of disassembly or extension.

C: Replace with the Correct Parts

Armytrix shall bear the shipping cost of correct parts from Taiwan to designated location, and the shipping cost of wrong parts returned from

the dealer.

D: Product Return and Refund

Ensure that it is packaged properly and same as the original part (unused and without any damage) within two weeks, the buyer shall bear the

shipping cost of returning the product. After Armytrix has confirmed the receipt of original product which is unused and without any damage,

the amount of purchased price will be refunded within two weeks, but does not include the costs related to shipping costs and taxes.

The following table shows different kind of possible situations and the guidance of handling the issues:

a.) The shortage of product content Armytrix inspect the products thoroughly and keep photographs as evidence during

the shipment, and provide the most appropriate packaging. When the buyer

receives the goods or a similar situation occurs, Armytrix may provide the photos of

shipment when necessary. The buyer needs to contact with the transportation

agents for the claims as the term of sales for the product is EXW Taiwan.

b.) Unknown traces of collision or damage on the

exhaust pipe

c.) The caliber of exhaust ornament tail pipe and

connection pipe is inconsistent Pipe expansion

 A: Local Modification

d.) The weld is incomplete or there is a tiny holes on

the welding

e.) The installation issue of exhaust pipe (ex. The

exhaust ornament tail pipe is not locked tightly,

incorrect screw, inaccurate flange hole, there are

contact points on the exhaust pipe or the issue which

can be solved by reducing the tube length)

 It can be modified after judgment

A: Local Modification or B: Provide Spare Parts to Solve The Issue

 It can’t be modified after confirmation

C: Replace with The Correct Parts

 If the correct part can’t be provided

D: Product Return and Refund

f.) It can’t be installed smoothly due to the issue of

year/regional version (Ex., the hole location of down

pipe O2 sensor is different

g.) Wrong version (Ex., three-door or five-door mini

cooper S)

h.) Exhaust ornament tail pipe is not matched with

OEM diffuser

i.) Exhaust ornament tail pipe is not matched with

after-market diffuser

It is usually the issue of diffuser which is not covered in the warranty, Armytrix shall

not be responsible for this problem, please modify locally at own expense and the

product return is not accepted

j.) Logo of exhaust ornament tail pipe is not correct

Incorrect parts (Exhaust ornament tail pipe, tube,

etc.)

 C.) Replace with the Correct Parts

Warranty issues after the usage:

Valid for one year limited warranty, the coverage of warranty and non-warranty as follows.

 The body of exhaust product is in the scope of warranty.

 Only applicable to the original purchaser of the product, the right is not transferable.

The following is the scope of non-warranty, and ARMYTRIX reserves the right to determine the attribution of responsibility for the warranty.

 Signal light issue of ternary error.

 Personal subjective identification, such as sound / resonance / material / color.

 Use of normal wear and tear, such as fade / rust / corrosion / material changes internally / changes of sound.

 The issues due to improper use or improper installation.

 Modify the product without the official consent of Armytrix.

 External impact.

 Due to each car owner's original vehicle settings, modifications, local weather, temperature, surroundings and gasoline quality

differences, that ARMYTRIX is unable to provide any guarantee of engine exhaust efficiency, fire protection and safety after installation

of the company's products. In order to use any of the company's exhaust pipe products on the road, please confirm whether it is in

accordance with the local laws and regulations.

 Car owners are responsible to keep away their exhaust system from any flammable substance, some vehicle may exhaust flames after

modification that could damage related auto parts, it is the nature of the factory engine operates, therefore, it's not cover by our

exhaust warranty.

When the following issues occur and can’t be resolved by installation and adjustment within the warranty period of a year after installation,

you must inform Armytrix by providing photos or videos. After Armytrix has determined that it is the problem of product design or

manufacturing quality, Armytrix will follow-up the issue after the handling instruction is confirmed. ARMYTRIX reserves the right to provide

good products and repair services to the consumers. Armytrix reserves the right not to provide warranty for the repair or commitment to the

owner without the authorization from Armytrix.

 Processing options and priority order A  B C

A: Local modification:

When it is local modification as instructed by Armytrix, the dealer shall be responsible for the contact and arrangement associated with the

local modification. After the modification, the receipt of wages and photos regarding the modification have to be submitted to Armytrix as an

evidence to apply for the compensation.

Armytrix shall be responsible for the modification cost which is only limited to cutting/welding work, Armytrix does not pay any costs incurred

between the dealer and re-seller or end user, nor does it incur any cost of disassembly or extension.

B: Provide relevant parts to solve the issue:

When some situations require Armytrix to provide relevant for the modification, Armytrix will bear the shipping cost of the parts from Taiwan

to the designated location as well as the cost of local modification,

Armytrix shall be responsible for the modification cost which is only limited to cutting/welding work, Armytrix does not pay any costs incurred

between the dealer and re-seller or end user, nor does it incur any cost of disassembly or extension.

C: Replace with a new part or sent back to be repaired:

The product will be returned to determine the issue. If it is a product issue, the good product will be delivered for the replacement or the

original parts will be returned after the repair, the buyer shall bear the shipping fees back and forth.

The following table shows different kind of possible situations and the guidance of handling the issues:

a.) The weld is cracked A: Local Modification

If it can’t be repaired locally, C: Replace with a new part or sent back to

be repaired.

b.) Abnormal sound on the valve or the component

falls off

It can be repaired after judgment

 A: Local modification

Replaceable parts

 B: Provide relevant parts to solve the issue

It can’t be repaired after judgment

 C: Replace with a new part or sent back to be repaired

c.) Hose Leakage Replaceable parts

 B: Provide relevant parts to solve the issue

It can’t be repaired after judgment

 C: Replace with a new part or sent back to be repaired

d.) It is a product issue after confirmation of abnormal

sound on the muffler

C Replace the product and refund for repair.

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